Delivery & Returns

FREE WORLDWIDE SHIPPING

Orders from NUBEO are delivered worldwide are free of charge. Please note, however, that we unfortunately cannot ship to the following countries.

  1. Russia
  2. India
  3. Pakistan
  4. Brazil
  5. South & Central America
  6. Africa
  7. United Arab Emirates (Except Dubai)
  8. Saudi Arabia
  9. Iran
  10. Canary Islands 

Also be advised that we do not ship to APO/FPO and PO BOX address and a valid physical address would be required in order to process your order.

All orders will be processed and shipped out within 1-2 business days when the order is placed. Once shipped, it will take approximately 5-7 business days for the order to be received.

All orders are shipped from our International Warehouses outside of EU and prices mentioned on website are non-inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. Please contact the local customs office in your country for more information

If items could not be cleared at customs and are returned to us; re-importation and shipping costs will be debited from any refund due.

Nubeo Watches is not responsible for any delays caused by the customs clearance process.

RETURNS POLICY

We want you to be able to buy with confidence and be completely satisfied with your purchase. So if for any reason you are unhappy with your purchase, you can return it to us within 28 days of delivery, providing your purchased Nubeo timepiece is:

  • Unworn
  • In an original and resalable condition with any tamper-evident label still attached
  • In its original packaging supplied with the purchase

To return an item, please contact our Customer Support Team contacting us at info@nubeowatches.com. One of our representatives will respond to your request within 1-2 business days with instructions on how to return the watch. You will be issued a return authorization number which must be enclosed within the shipment that will be sent back. If you return the shipment without a return authorization number provided, it will not be accepted and processed.

Nubeo does not take responsibility for the loss of any items lost during the return shipping and will not bear the cost of the return shipment unless you have been sent an incorrect or defective product.

If we inspect your returned order and determine that the product or packaging has been damaged, we will contact you to make arrangements to return your order to you at your cost.

If you have any questions about our returns policy, please get in touch with the Nubeo Customer Service team at info@nubeowatches.com.